I don't have an answer for this problem but suggest you post this message (and any other Corel Painter technical problems) at The PainterFactory, in the Painter Discussions area (click the tab at the top of the page) > Corel Painter Product Discussion forum category > Got a Question? forum.
The Got a Question? forum is the best place to discuss technical questions and concerns with Corel Painter users and the Corel Painter Development Team.
Please do not PM me with Painter questions. Instead, post them here where everyone can benefit from them. Thanks!