Does anyone else have a problem with the USB ports on the Intuos 4?
I had presumed that it was normal that my port for the left hand was supposed to be a bit loose, but realized the one for right hand was firm.
Well today it decided to snap off so it wasn't soldered to the board very well.
It's a bit shocking since I haven't had the tablet for a year and was just wondering if this issue is actually with a number of tablets, than just mine.
I may not be the only one experiencing this issue, I believe another user mentioned they had the same problem.
Nope, Europe users are also affected by this design flaw: http://forum.wacom.eu/viewtopic.php?f=2&t=1628
Last edited by Arshes Nei; January 29th, 2010 at 11:44 PM.
I also have a loose USB port, mine both ports are loose. Is there a way to fix this???
I guess you could try a DIY fix, but it would probably be better to contact Wacom and see about a repair/replacement if its under warranty (or even if it's not, since this seems like something that shouldn't break easily).
A medium may not be that heavy but those of us who have large tablets are looking about 50 bucks to ship (since you have to pay for packaging at UPS, in addition I had to insure the tablet for 500 since UPS only auto insures for a 100 in case something happens.)
That's about 10 % of the tablet's worth.
I received some photos from another user showing the inside of the intuos 4 and the lovely soldering job. I expect that kind of soldering on a 20 dollar walkman, not a 500 dollar tablet. They really sould have braced the ports better. I'm really upset and dissappointed someone skimped out.
I'm really sorry to hear that :/ I'd be disappointed too! Are you attempting to fix it yourself?
The only "plus" side I suppose is that Wacom had shipped it in a packing box that was much smaller than the one I had to pay for to ship it to them. I'm keeping it since I think it will be an eventuality that the ports will break again.
I did point one of their customer service reps to the threads pointing out this problem, but no response back.
Wow. Mine seem okay but here's hoping they don't give out.
posted in another thread asking if you had to pay wacom to get it fixed, this answered my question. ~$50? that is crazy, they should be offering free shipping, this is clearly a manufacturers defect on not just your but all, so it should be handled like a recall would.
it would be cheaper to have an experienced electronics tech fix it the right way, luckily i can fix these types of issues easily (Apple tech), But i too am disappointed to see this poor craftsmanship from such an expensive device.
i heavily travel with my tablet and constantly plug/unplug (lefty), i don't use the cable that came with it since i prefer longer and lighter cable. i already broke the pen, must have been damaged while in my travel bag (unresponsive now) so now i have the Art Pen which i like better anyway.
I have the same problem. First one USB port went out, then today (about a month later) the 2nd one went out. Now I'm stuck with deadlines coming up and no functioning tablet. I can't wait around for it to be repaired so I have to go buy another one. I love Wacom tablets, but this is crazy; I've only had it a few months. :/
Also, how have you been? It's not like I don't see you around other art communities and all but man it's been such a long change since the old days of FAHQ
I'm doing well, thanks! Hanging in there. I still lurk way too much. How've you been? I see you around here and elsewhere, too, but yeah, it feels like we've both been around forever, haha
Looks like today was the death of my intuos 4 too, I believe its the USB for me aswell, I heard several connect/disonnects sounds yesterday,
and today I belive it worked for a minute or so, just enough to open photoshop ready to paint, there is no light coming from the table ;/ tried switching computer, new cable and such.
the USB connection on the table is indeed very loose connected, the Small version of intuos 4 only have one connection so I cannot try if any other would work, I dont remember if it was this loose connected from the very beginning.
it lasted what? almost a year or so, well if I get it repaired I think I must find a way to make a support for the usb connection,
just so it wont get broken again from normal daily use, maybe some glue and tape..
both ports down, panicking slightly, i have my receipt but i cant remember if i registered on-line. does that void the warranty? does the warranty cover this, i have had it about 2 months. TT_TT
extremely serious defect, only other electronic ive seen this loose usb solder thing happen to was a 5 pound wifistick .... it happened on my 400 pound wacom... unbelievable.
cut me. i bleed paint.
I really feel you The worst part is that it's simple to repair - small soldering iron and some practice are needed to fix it. But because of warranty and shipping costs, it makes no sense. Furthermore, the posts of Wacom representative in forum clearly show that company doesn't acknowledge it as fabric fault - probably more complaints are needed to change their opinion.
I would suggest one workaround - use very short USB cable (like 10cm), plug it into tablet and attach the second end to tablet's case with, e.g., tape. And then plug a long cable to it. In that way, you minimise the risk of USB port ripping out.
I also have the same problem, my tablet (Intuos4 L) has only ever been plugged TWICE, and that's including when I first got it and plugged it for the first time.
It's never been moved either. That's also only after 3 months of ownership.Honestly, I am really disappointed. The scratchy surface wears the nibs way too quick and with the loose USB port now,
I am afraid to even use it.
my problem successfully resolved.
i haven't ever had to return anything over the net before so I first tried contacting wacom thinking they would be more helpful than a massive retailer like amazon,
no cigar, i tried calling their hotline a dozen times, no answer,and fired of a half dozen emails to various addresses of which I still haven't received even an acknowledgement.
i gave up on that pretty quickly and phoned Amazon, instead. first try, brilliant customer service, they sent me a brand new one on the spot, took only 3 days to arrive im using it now, and im going to post the old one back soon.
wacom need to address this issue i think, so many people seem to be struggling with it.
of course I'm afraid of even breathing around the usb port now.
good luck to any 1 with the same problem!
cut me. i bleed paint.
I amended my Amazon review till Wacom comes up with a solution for its customers. I think the tablet has problems that warrant better attention from the company.
First usb port blew out yesterday...now it's rattling inside my I4... Luckily it's a large and the "left hand" usb port is firm..I'm going to try to find a tech guy to fix it. I tried unscrewing the back..but the back still doesn't come off easily when the screws are out, so I decided not to risk yanking it off. Hopefully she'll be fixed soon. 500 bucks and they overlook the usb port??? Shame on you Wacom.
Jesus saves from the power of sin!
Book of Sketching! ....
I just heard some people complained and felt upset about Wacom Intuos 4 is flaw. I'm so surprised that Intuos 4 Tablet's weakness is UBS port connection for left and right side of it that connect back of PC system because they are easily disconnecting them when you move tablet in any direction. I don't like that idea of Wacom's new design which is not comfortable and properly work for artist's need. I understand a new quality of Intuos 4 is improved much than Intuos 3 but bad design of Intuos 4 with USB port that bother me. I'm customer who examined the surface of Intuos 4 which is like plastic at the Office Depost for demo so I noticed it has alot of scratch from people using the standard Grip Pen for test on the shelves there. Oh my goodness, it is very different from my Intuos 3's surface which is smooth without any scratch so my grip pen is not affected on it. Why Wacom design that has problem surface and USB port connection to screw up artist's lifework?
Anyways My Intuos 3 is still good work and no problem for three years. I still use both of my photoshop and painter with it that work smoothly. I don't buy new Intuos 4 because of that problem so I keep my Intuos 3 that has only one USB cable that connect my PC system is no problem. It won't disconnect easily when I can move it in any directions on my lap or computer table. Wacom should research details to find out what it need improving better design than Intuos 4 in the future. It seem big disappointment this year.
Last edited by drakemoonstar; March 26th, 2010 at 12:28 AM.
This scares me. I was having some weird choppy lag, didn't think much of it at first, but when I switched the USB port it seemed to have stopped.
I really hope none of my USB ports like, snap out. That's ridiculous. I find this hard to believe this could happen to any wacom tablet, not just a intuos4. o_o And my mom bought it too, I don't want her money to be wasted. T_T
Edit: Actually, I'm not sure where the lag is coming from. It's probably something else. But still. The USB port thing is scary now. :<<<
Last edited by velderia; April 5th, 2010 at 11:31 AM.
I just got my replacement tablet back from Wacom after having to send mine in for an extremely loose upper right (If you're right handed) USB port here as well. If it goes again I was debating asking for a Wireless tablet as a replacement, but being as I have a Large tablet, it's quite a size-step down.
I don't know if the Wireless have the same soldering job as the first tablets but the other problem with Wireless is recognition problems with various bluetooth models.
My USB cord went out (I don't mind it going out after 2-3 years because that's why I went with the upgrade vs looking at ugly pulled out ones from earlier models) but yeah...barely a year.
oh boy, this is a real kick in the knickers then. :/ I just bought my I4 about 3 weeks ago, I've only used it about once (busy with university), but just then, wen i got it out (it constantly sits on the pull-out keyboard tray of my computer table) when I pulled it out, the cable must of got stuck or something, but it disconnected the tablet!! It wasn't even like, stuck and then i yanked it hard, it was like, a slight bit of friction.
This is very disappointing.. I hope my tablet doesnt give out, it hasn't even been a month and i havnt even used it much!